Welcome to Smova. We aim to deliver your order safely and on time across Saudi Arabia.

Processing Time

• Orders are processed within 1–3 business days after payment confirmation
• Orders placed on weekends or public holidays are processed on the next business day
• During promotions or peak seasons, processing may take longer

Shipping Time

Estimated delivery times within Saudi Arabia:

• Major cities: 2–5 business days
• Remote areas: 4–8 business days

Delivery times may vary due to courier operations, weather conditions, public holidays, or high order volume.

Shipping Fees

• Shipping fees are calculated at checkout based on location and order details
• Free shipping may be available on selected orders or promotional campaigns

Order Tracking

Once your order is shipped, you will receive a tracking number by email or SMS to monitor your shipment status.

Delivery Information

Please make sure your shipping address and contact information are correct before completing your order. Smova is not responsible for delays or failed deliveries caused by incorrect information.

If the courier is unable to deliver your order after multiple attempts, the shipment may be returned to us.

Damaged or Missing Items

If your order arrives damaged or incomplete, contact us within 48 hours of delivery with your order number and photos of the issue.

Delays

Unexpected delays may occur due to courier issues, weather, national holidays, or circumstances outside our control. We appreciate your patience and understanding.

Contact Us

For any shipping questions, please contact our customer support team through our store contact page or official channels support@smovahome.com